Privacy Policy

Effective Date: 02/14/2022

Transformative Wellness values your privacy and is committed to protecting your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and the California Consumer Privacy Act (CCPA). This policy outlines how we collect, use, disclose, and safeguard your information, both through our medical services and on our website at Transformativemedspa.com.

1. Information We Collect

Medical Services

  • Personal Health Information (PHI): Medical history, treatments, and payment details.
  • Contact Information: Name, address, phone number, email address.
  • Financial Information: Credit card details for billing purposes.

Website and Digital Services

  • Personal Data: Submitted via forms (e.g., appointment requests).
  • Non-Personal Data: IP address, browser type, and device information.
  • Cookies and Tracking Technologies: Used to improve user experience and analyze performance.

2. How We Use Your Information

Medical Services

  • Treatment: To provide and coordinate your care.
  • Payment: For billing and insurance claims.
  • Healthcare Operations: For quality improvement and compliance.

Website Services

  • To enhance website functionality and user experience.
  • To respond to inquiries and appointment requests.
  • To send promotional communications (with your consent).

3. Disclosures of Your Information

Medical Services

  • With Healthcare Providers: For treatment coordination.
  • With Business Associates: For billing, IT, or administrative support.
  • As Required by Law: For legal investigations, subpoenas, or public health reporting.

Website Services

  • With third-party vendors for analytics or marketing.
  • To comply with legal obligations or prevent fraud.

4. Your Rights

Medical Services (HIPAA)

  • Access Your Records: Request and receive copies of your medical records.
  • Amend Records: Request corrections to inaccurate or incomplete records.
  • Restrict Disclosures: Request limitations on how we use or share your PHI.
  • Confidential Communications: Request specific communication methods.

California Residents (CCPA)

  • Right to Access Data: Request a copy of your personal data.
  • Right to Delete Data: Request deletion of your data unless legally required for retention.
  • Right to Opt-Out: Choose not to share data for marketing purposes.

Website Users

  • Manage Cookies: Adjust browser settings to disable cookies.
  • Access or Delete Data: Request access to or deletion of your personal data submitted online.

5. Data Retention

  • Medical Records: Retained per legal and medical standards.
  • Website Data: Retained as necessary to fulfill outlined purposes.

6. Security Measures

We use encryption, secure storage, and administrative safeguards to protect your data.

7. Cookies and Tracking

Our website uses cookies to:

  • Enhance functionality and personalize your experience.
  • Analyze traffic via tools like Google Analytics.

You may disable cookies through your browser settings, though this may impact functionality.

8. Embedded Content and Third-Party Links

Our website may include content from third parties (e.g., videos). Interactions with this content are subject to the privacy policies of those websites.

9. Complaints and Questions

For privacy-related concerns or to exercise your rights, contact us:

  • Email: info@transformativemedspa.com
  • Phone: 858-444-0414
  • Address: 969 Vale Terrace Drive, Suite B Vista, CA 92084

You may also file a complaint with the U.S. Department of Health and Human Services (HHS):
https://www.hhs.gov/hipaa/filing-a-complaint.

10. Updates to This Policy

We reserve the right to update this policy as needed to stay compliant. Changes will be posted here with the effective date.

Contact Us

If you have questions or need more information, please contact us via the details above.