Cancellation Policy
At Transformative Wellness, we strive to provide exceptional service and accommodate all our clients’ needs. To ensure the best experience for everyone, we kindly ask for your cooperation with the following cancellation policy:
1. Appointment Cancellations:
- We require at least 24 hours’ notice for cancellations or rescheduling.
- Cancellations made less than 24 hours before the scheduled appointment will incur a cancellation fee of $50.
2. No-Shows:
- Failure to attend a scheduled appointment without prior notice will result in a charge of 100% of the service cost.
3. Same-Day Appointments:
- For same-day appointments, cancellations or reschedules made less than 4 hours prior will be charged a cancellation fee of $50.
4. Late Arrivals:
- Please arrive at least 15 minutes before your scheduled appointment time.
- Arriving more than 15 minutes late may result in a shortened service or the need to reschedule, with a cancellation fee applied.
5. Payment Policy for Cancellations:
- All fees for late cancellations and no-shows will be charged to the credit card on file.
6. Courtesy Reminder Calls:
- As a courtesy, we may send reminder texts or emails prior to your appointment. However, it remains your responsibility to arrive on time or provide the required notice if you need to cancel or reschedule.
Why This Policy Exists:
Our team dedicates time and resources to ensure your appointment is perfect. Late cancellations or no-shows disrupt our schedule and limit our ability to accommodate other clients. Your understanding allows us to maintain the highest quality of service for all.
If you have any questions or need assistance with your appointment, please contact us at:
Phone: 858-444-0414
Email: info@transformativemedspa.com
We appreciate your cooperation and look forward to seeing you soon!